🚚 Shipping Policy – Contra

At Contra, we work hard to get your gear out fast and into your hands as smoothly as possible.

---

Order Processing Time

• Orders placed by 1:00 PM CST (Monday–Friday) typically ship same day.

• Orders placed after 1:00 PM CST, on weekends, or on holidays will ship the next business day.

During peak seasons, promotions, or product launches, processing times may extend slightly.

---

Shipping Methods & Free Shipping

• Free Shipping (when offered) will ship via the best available method selected by Contra, based on speed, reliability, and destination.

• If you select a paid shipping option, your order will ship using that specific service.

• We reserve the right to change carriers or service levels as needed to ensure timely delivery.

---

Estimated Delivery Times

Delivery estimates are provided by the carrier and are not guaranteed. Typical domestic delivery times range from 2–7 business days after shipment, depending on location and service selected.

Contra is not responsible for carrier delays caused by weather, natural disasters, customs processing, labor disruptions, or other events outside our control.

---

Shipping Confirmation & Tracking

Once your order ships, you’ll receive a confirmation email with tracking information. Tracking updates may take up to 24 hours to appear.

---

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

• Orders returned due to incorrect or incomplete addresses may be reshipped at the customer’s expense.

• Contra is not responsible for packages delivered to incorrectly entered addresses.

---

Lost, Stolen, or Delayed Packages

Once a package is marked as delivered by the carrier, Contra is not responsible for loss or theft.

If your package is delayed, lost, or damaged in transit, please contact us at [support@contrafootwear.com] and we will assist with filing a carrier claim when applicable.